Last Updated: [01/10/2023]

1. Introduction

At The Hotel Plug, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our services.

2. Information We Collect

We collect various types of information, including:

• Contact information (name, address, phone number, email)

• Payment information (credit card, direct debit details)

• Booking and reservation details

• Preferences and feedback provided by you

• Usage information related to your interactions with our website and services

• Other information you choose to provide

3. How We Use Your Information

We use your information for the following purposes:

• Process reservations and bookings

• Facilitate payment transactions

• Provide customer support and respond to inquiries

• Send newsletters, promotions, and updates (with your consent)

• Improve our services and customize your experience

• Comply with legal and regulatory obligations

4. Information Sharing

We may share your information with third parties, including our service providers and partners, only as necessary to provide our services. We do not sell your personal information to third parties. Your information may be shared for:

• Payment processing

• Data analytics and customer insights

• Marketing and advertising 

  (with your consent)

• Legal and regulatory requirements

5. Your Privacy Choices

You have the right to:

• Access and review your personal information

• Correct inaccuracies in your information

• Withdraw your consent for marketing communications

• Request the deletion of your personal data (subject to legal obligations)

6. Security Measures

We take security seriously and implement appropriate safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction.

7. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect information from children.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on our website with the updated date.

9. Contact Us

If you have questions or concerns regarding your privacy or this policy, please contact us at [info@thehotelplug.co.uk]

At The Hotel Plug, want to assure our customers that we are committed to complying with all applicable UK laws, as well as adhering to data protection laws and regulations relevant to our business. Your privacy and data security are of utmost importance to us, and we are dedicated to maintaining the highest standards to protect your information and ensure your peace of mind.